Your satisfaction matters to us. Prints Basket offers a transparent and customer-friendly return and refund process designed to protect your rights and ensure a smooth shopping experience.
Last Updated: January 21, 2026
30-Day Return Window
Eligible items may be returned within 30 days of delivery. Returns outside this timeframe cannot be accepted unless required by local consumer protection laws.
Original Condition Requirement
Returned products must be:
- Unused and undamaged
- In their original packaging
- Complete with manuals, accessories, and all included components
Defective items may be returned even if opened, subject to inspection.
Full Refund After Inspection
Refunds are issued to the original payment method once the returned item is received and approved. Refund processing typically takes 3–5 business days after inspection.
- Return Eligibility
We stand behind the quality of our products. Items may be returned under the following conditions:
Returnable Items
- Unused and unopened printers
- Sealed ink or toner cartridges
- Accessories in original condition
- Defective or malfunctioning products
- Items sent in error
Non-Returnable Items
- Opened or partially used ink/toner (unless defective)
- Items damaged by the customer
- Products returned without original packaging
- Customized or special-order items
- Items returned after 30 days
- How to Return Items
Step 1: Submit a Return Request
Email us at support@printsbasket.com and include:
- Order number and purchase date
- Product name and condition
- Reason for return (defective, wrong item, unwanted, etc.)
- Preferred resolution (refund or exchange)
Step 2: Receive Authorization
If eligible, you will receive:
- A Return Merchandise Authorization (RMA) number
- A prepaid return shipping label for qualifying returns
- Return instructions
Authorization is required before sending any items back.
Step 3: Prepare and Ship the Item
Please:
- Pack the product securely to avoid damage
- Include the original packaging, manuals, and accessories
- Display the RMA number clearly on the package
- Include the order receipt inside the box
Step 4: Inspection & Refund
Once your return arrives:
- We inspect the item within 2 business days
- Approved refunds are issued within 3–5 business days
- Refunds are sent to the original payment method
If the item is defective or incorrect, original shipping costs may also be refunded.
- Refund Types & Processing Times
Payment Method | Refund Timeframe | Notes |
Credit Card | 3–5 business days | May take 1–2 billing cycles to appear |
Debit Card | 3–5 business days | Reflected directly in bank account |
PayPal | 1–3 business days | Usually the fastest option |
Processing times may vary depending on your bank.
- Return Shipping
Return Shipping Covered by Prints Basket
- Defective or damaged items
- Wrong item received
- Orders valued at $100 or more
Return Shipping Paid by Customer
- Change-of-mind returns
- Non-defective items
- Orders below $100
Estimated Return Shipping Costs:
- Small items: $8.99
- Printers: $15.99 (average)
- Exchanges
We currently prioritize refunds over direct exchanges for faster processing.
To exchange an item:
- Return the original item under our return guidelines
- Place a new order for the preferred product
This ensures accurate availability and faster delivery of your replacement item.
- Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photos of the damage (product + packaging)
- We will expedite a resolution—replacement or refund
There are no restocking fees for defective items or errors on our part.
Manufacturer Defects
If a product has a manufacturer defect covered by warranty, we can assist in determining the best solution, including warranty claim support.
- Order Cancellations
You may cancel your order before it ships:
- Contact us as soon as possible
- Provide your order number and request
- Most orders are processed within 2–4 hours
If the order has already shipped, the standard return process applies.
- International Returns
(If applicable to your business—can be removed if not needed.)
- 30-day return window
- Customer is responsible for return shipping
- Customs duties or import taxes are non-refundable
- Refunds issued in original currency
- Additional processing time of 5–10 business days may apply
Need Help With a Return?
We’re here to assist you with any return or refund questions.
📧 Email: support@printsbasket.com
💬 Live Chat: Available on www.printsbasket.com