Last Updated: January 21, 2026
At Prints Basket, we aim to provide clear, reliable, and timely shipping services for all customers in the United States and Canada. This Shipping Policy explains how orders are processed, shipped, delivered, and handled to ensure transparency and a smooth shopping experience.
- Order Processing Time
- Orders are typically processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or holidays are processed on the next business day.
- Processing times may vary due to product availability or high order volume.
You will receive an order confirmation email after checkout and a shipping confirmation email once your order has been dispatched.
- Shipping Regions
Prints Basket currently ships to:
United States
All U.S. states and territories, except restricted areas noted below.
Canada
All Canadian provinces and territories.
- Shipping Methods & Estimated Delivery Times
Delivery times vary by location and carrier availability. Estimated timeframes:
Location | Standard Shipping | Expedited Shipping |
United States | 3–7 business days | 2–4 business days |
Canada | 3–8 business days | 2–5 business days |
Important:
- Delivery dates are estimates and not guaranteed.
- Remote or rural areas may require additional delivery time.
- Severe weather, carrier delays, or unforeseen circumstances may impact delivery schedules.
- Shipping Costs
Shipping rates are calculated at checkout based on:
- Delivery address
- Package weight and size
- Selected shipping method
Occasional promotional free shipping offers may apply depending on campaigns or order value.
- Tracking Your Order
Once your order ships, you will receive a tracking number via email.
You may track your shipment through the carrier’s website.
If tracking information is delayed or unavailable, please allow up to 24 hours for carrier systems to update.
- Delivery Conditions
Please ensure your shipping address is accurate and complete. Prints Basket is not responsible for:
- Failed deliveries due to incorrect or incomplete addresses
- Packages lost due to address errors provided by the customer
- Delays caused by carriers, customs, or external factors
If a package is returned to us due to an incorrect address, additional shipping fees may apply for re-shipment.
- Restricted Shipping Locations
We do not ship to:
- P.O. Boxes (in some regions, depending on the carrier)
- APO/FPO/DPO military addresses
- Locations with carrier restrictions or limited service
If a shipping address falls outside our service area, we will notify you before processing the order.
- Damaged, Missing, or Incorrect Items
If your order arrives:
- Damaged
- Incomplete
- With the wrong item shipped
Please contact us within 48 hours of delivery at:
📧 support@printsbasket.com
Include:
- Order number
- Photos of the item and packaging
- Description of the issue
We will work quickly to provide a replacement or solution.
- Customs, Duties & Taxes (For Canada and Cross-Border Shipments)
For Canadian shipments:
- Orders may be subject to customs duties, taxes, or import fees
- Customers are responsible for paying these charges
- Customs processing may cause additional delivery delays
Prints Basket follows all applicable trade and customs regulations.
- Lost or Stolen Packages
If tracking shows your order as delivered but you did not receive it:
- Check with household members or neighbors
- Wait 24 hours (carriers sometimes mark packages early)
- Contact the carrier directly
- If unresolved, contact our support team
We will assist in determining the next steps.
Please note: reimbursement or replacement depends on the carrier’s investigation and policies.
- Order Cancellations
Orders can be canceled only if they have not yet shipped.
Once a package has been dispatched, cancellations cannot be processed.
You may return the item after receiving it by following our Return & Refund Policy.
- Contact Us
If you have questions about shipping, delivery, or order status, we are here to help.
📧 Email: support@printsbasket.com
🌐 Website: www.printsbasket.com